Belawan International Container Terminal (BICT) Terapkan Paradigma Baru Dalam Pelayanan

Belawan International Container Terminal (BICT) kini menerapkan paradigma baru dalam memberikan pelayanan terbaiknya kepada pengguna jasa. Penerapan paradigma baru itu diikrarkan pada apel siaga yang dipimpin General Manager BICT Captain Tripiccanto dan diikuti seluruh pegawai di lapangan parkir BICT.

Keinginan untuk lebih baik lagi dari hari sebelumnya dalam memberikan pelayanan diikrarkan para pegawai dengan cara membubuhkan tanda tangan pada baliho bertuliskan Sapta Tekad yang isinya, pertama, pekerja BICT bekerja keras dengan ikhlas berdasarkan Ketuhanan Yang Maha Esa. Kedua, menjunjung tinggi semangat disiplin dan kebersamaan, Ketiga, menghormati sesama pekerja. Keempat, melayani pengguna jasa dengan cepat, tepat dan ramah. Kelima, mengutamakan keselamatan dan kesehatan kerja. Keenam, mentaati aturan dan ketentuan yang berlaku, serta ketujuh, bangga menjadi pekerja perusahaan.

GM BICT Captain Tripiccanto BICT mengatakan, banyak kritik dari pengguna jasa terhadap kinerja BICT selama ini, Karena itu BICT harus melakukan perubahan dengan menerapkan paradigma baru dalam pelayanan. Tripiccanto juga meminta seluruh pegawai bekerja dengan paradigma baru yang sama sama telah diikrarkan dan ditandatangani. Kata Tripiccanto, salah satu bentuk pelayanan yang harus diterapkan adalah melayani pengguna jasa dengan cepat tanpa mengharapkan imbalan.

Pemberantasan Pungli Disepakati

Paradigma baru dalam pelayanan ternyata membawa dampak positif dalam kelancaran arus barang di BITC pasca aksi unjuk rasa para aliansi Ekspedisi Muatan Kapal Laut (EMKL) dan supir truk pelabuhan beberapa waktu lalu.

Kini kalangan EMKL dan supir truk angkutan barang yang masuk areal BICT tak perlu lagi menyisihkan dana ekstra untuk pengurusan barang. Pasalnya, segala bentuk pungutan liar di BICT telah diharamkan dan ada tim monitoring yang telah dibentuk untuk mengawasi tindakan tercela itu. Segala bentuk pungli di BICT dijamin sudah tidak ada, karena ada tindakan tegas yang diberlakukan baik kepada yang memberi maupun yang menerima. Untuk menjamin hal itu tidak terjadi, ada tim yang memonitornya, ujar Manager Umum BICT Drs. H. Edy Zulkarnaen saat menggelar temu pers bersama Aliansi EMKLdan PSTP Belawan serta Ketua Komisi E DPRD Sumut Budiman Nadapdap di Hotel Emeral Garden Internasional Medan.

Zulkarnaen menyebutkan, selain dermaga internasioal yang telah menerapkan Single operator, penerapan Terminal Operator di BICT merupakan kebijakan yang harus dapat ditopang berbagai pihak termasuk kalangan EMKL dan supirtanpa harus adanya pungutan liar dan kendala keterlambatan dalam aktivitas bongkar muat peti kemas harus secepatnya diatasi.

Di balik itu tindakan pungli juga tidak dapat ditolerir, karena merugikan pihak tertentu. Manajemen akan menindak tegas pegawai yang melakukan pungli di dalam area kerja BICT sedangkan aliansi EMKL dan PSTP juga wajib menindak tegas anggotanya apabila masih memberikan dana tidak resmi dalam proses pelayanan bongkar muat, kata Zulkarnaen menyebutkan antara lain isi kesepakatan itu.

Selain itu, I Wayan Wirawan Manager Operasi BICT menambahkan, pihaknya juga menambah alat bongkar muat untuk menghindari antrian truk untuk mengangkut peti kemas. Pada Bulan Mei 2009 sebanyak 4 unit reachtaker dan 4 RFG sudah dapat dioperasikan yang sebelumnya masing masing 2 unit ujarnya. Selain hapusnya pungli, BICT juga mengutamakan proses pelayanan receiving/delivery, bahkan selama masa transisi belum terpenuhnya tuntutan, pihak EMKL dibebaskan dari denda penumpukan kontainer dan tetap mengacu pada tarif yang telah ditentukan.

Ketua Komisi E DPRD Sumut Budiman Nadapdap menyambut baik upaya duduk sebangku antara aliansi EMKL, Persatuan Supir Truk Pelabuhan dan BICT untuk menyelesaikan permasalahan yang timbul di BICT.

Budiman berharap beberapa kesepakatan yang telah diambil bersama dapat disosialisasikan ke masyarakat. Itu berarti kita sudah punya tanggung jawab moral dalam menjaga pelabuhan yang merupakan asset bangsa, katanya. Secara terpisah Ketua PSTP Belawan M. Rabaini dan Aliansi EMKL Syamsuri menyambut baik upaya dan niat semua unsur membenahi pelayanan di BICT, apalagi mengingat pelabuhan peti kemas dibawah naungan Pelabuhan I Medan adalah asset bangsa yang harus dijaga dan tetap menjadi milik bangsa dan rakyat Indonesia.

Source : portal.bumn.go.id/pelindo1

PT TELKOM Dukung Layanan ICT untuk PT POS

PT TELKOM melalui Divisi Enterprise (Dives) melakukan kerjasama dengan PT Pos Indonesia dalam hal Sinergi Pemanfaatan Sumber Daya Perusahaan. Penandatanganan kerjasama dilaksanakan pada tanggal 26 Juni 2009 di Kantor Pos Kebonrojo oleh Deputy Executive General Manager (DEGM) Dives TELKOM Joni Santoso dengan Wakil Dirut PT Pos I Ketut Mardjana. Dalam kerjasama tersebut, TELKOM berkomitmen menyediakan layanan Information and Communication Technology (ICT) berbasis VPN IP untuk administrasi PT Pos se Indonesia. Penandatanganan kerjasama juga disaksikan oleh Menteri Negara BUMN Sofyan Djalil.

Kerjasama antara TELKOM dan PT Pos dilatarbelakangi oleh adanya satu layanan baru berbasis ICT yang diluncurkan PT Pos dan disebut Gerakan Excellent Service Berbasis IT (GesIT) Layanan GesIT itu, berbagai program dijadikan, di antaranya Wasantara Spot. Layanan GesIT bertujuan untuk membangun kesadaran masyarakat bahwa Kantor Pos telah memiliki layanan berbasis IT, baik yang dikelola sendiri maupun secara kemitraan.

Menurut I Ketut Mardjana, layanan IT PT Pos berupa akses free hotspot bagi pengguna internet di sekitar Kantor Pos (Wasantara Spot). Surabaya merupakan kota ketiga yang melayani Wasantara Spot, setelah Jakarta dan Denpasar. Ada juga aplikasi Track and Trace yang berguna sebagai pelacak pergerakan pos oleh kostumer dan apliakasi Mail Processing Center di ranah back office di sejumlah kota.

DEGM DIVES, Joni Santoso menambahkan, dengan adanya teknologi berbasis VPN IP untuk pemanfaatan sumber daya di PT Pos tersebut maka antar Kantor Pos bisa saling berkomunikasi dengan mudah. Johi mengatakan bahwa ada opportunity bisnis lain bagi PT Pos yaitu pengembangan payment point dari mitra-mitra bisnis seperti Bank Syariah Mandiri dan Perusahaan FIF. Nantinya, PT Pos tidak hanya bergerak di bidang surat manual saja, tapi juga di bisnis transaksional.

Source : portal.bumn.go.id/telkom

Tentang Layanan Pelanggan GraPARI

Graha Pari Sraya atau yang disingkat GraPARI berasal dari Bahasa Sansekerta yang diberikan oleh Sri Sultan Hamengkubuwono X untuk nama kantor pelayanan Telkomsel sebagai tanda penghargaan atas diresmikannya kantor pelayanan Telkomsel di Daerah Istimewa Yogyakarta. Sejak itulah seluruh kantor pelayanan Telkomsel ditetapkan dengan nama GraPARI Telkomsel atau Grha Pari Sraya Telkomsel.

Selain sebagai kantor pelayanan yang memfokuskan diri untuk melayani pelanggannya, GraPARI juga menyediakan penjualan produk sendiri seperti kartuHALO dan simPATI . GraPARI tidak menjual perangkat telepon selular kecuali jika ada kebijaksanaan tertentu untuk menjual dalam bentuk paket produk Telkomsel, hal inipun tidak selalu dilakukan. Sehingga jika ada pelanggan yang ingin membeli perangkat telepon selular terpisah dari produk Telkomsel maka GraPARI akan menyarankan untuk mendapatkannya pada dealer resmi, outlet eksklusif, maupun ritel yang telah bekerjasama dengan Telkomsel .

GraPARI menjual dan memasarkan kartuHALO maupun simPATI untuk mempermudah masyarakat memperoleh produk Telkomsel karena ada di antara pelanggan di seluruh Indonesia tersebut hanya tahu bahwa untuk mendapatkan kartuHALO dan simPATI harus ke kantor Telkomsel . Mereka belum mengetahui bahwa kartuHALO dan simPATI juga dapat diperoleh di dealer resmi, outlet eksklusif maupun ritel. Dengan kata lain GraPARI hanya sebagai salah satu alternatif kemudahan untuk memperoleh dan menutupi pangsa pasar yang tidak tertampung oleh saluran distribusi Telkomsel lainnya.

Pelanggan yang datang ke GraPARI untuk mendapatkan kartuHALO maupun simPATI bukan hanya pelanggan perseorangan / individual tetapi juga dealer resmi, outlet eksklusif dan juga ritel. Jenis pemesanan yang dilakukan oleh pihak saluran distribusi tentunya berbeda dalam hal prosedur dan pembayaran.

Source : telkomsel.com

Expand Your Info Marketing With New Technology

Things are going on right now in information marketing that you need to know about. You can’t see them. You can’t touch them. But they could help you make money online, and the only thing you need to do is tune in to what’s going on.

Specifically, I am talking about expanding your information marketing business with audio, video and tele-seminars. For example, earlier today, I conducted a tele-seminar with a few dozen participants. I’ll have another one going on tomorrow night. I could pretty much do one every day, if I wanted to, but I like to go out and party now and then, too.

Let me show you just how easy it is to set up a tele-seminar. You can hop on the Internet right now and go over to a site called GoToWebinar.com. They offer an online event service for a flat fee of just $99 a month. You can even try it out for free and make sure that it’s all they say it is.

Each tele-seminar, or "webinar" if you prefer the latest buzz word, can hold up to a thousand participants. That’s like filling a huge auditorium. You can set up, deliver and monitor your events from any location. And you can use the service as much as you want—even 24 hours a day, if you like.

It wasn’t so long ago that a service like this was unthinkable. And even if it had been available, it would have cost you a couple of healthy limbs.

I talked to Jay Abraham a while back. He’s kind of like the godfather of modern marketing. Anyway, he was telling me about the 1980’s, when the first bridge lines came out. I don’t remember the exact numbers, but he was saying a single bridge line back then could hold only about 50 people. It cost him somewhere in the vicinity of $30,000 a month, or maybe more!

Now, for $99 you can get 1,000 participants attending at once. Your access is unlimited, day and night. It’s just unbelievable how much technology is changing the face of information marketing. But it gets even better.

Right now, I can get a bridge line for free. That’s right. I don’t have to pay a cent. I can go over to FreeConferenceCall.com and get a bridge line that will hold up to a hundred people for nothing.

And it gets even better than that. The hosts will record the session for me in an audio format I can download afterwards—for free! If I want, I can transcribe it and turn it into a book, or an e-zine, or articles, or give it away as free-line content. I pay not a penny to develop new information products. How do you beat that?

So, the bottom line is that technology is evolving right under our noses. Some of us will pay attention, take advantage, and reap the benefits through information marketing. Others will completely miss the opportunity to make money online.

I sure know which side of the advancing technology frontier I want to be on. Don’t you?


Source: Neil Asher

Sales Management - A Step-by-Step Guide to Boost Your Sales

Here's how you can increase your sales through proper sales management:

1. Products and services.
Before you even think about offering your products and services to your potential clients, you need to make sure first that they are of high quality and that they are way better compare to your competitors'. They must be geared towards addressing the needs and problems of your prospects. This process will require a lot of trial and error and doing competition research.

2. Planning.
How do you plan to market your products and services? How can you connect with your potential buyers? How can you make your offerings look more valuable to the eyes of your prospects? What marketing tools are you going to use?

3. Execute.
This is the part where you will implement your action plans. Make sure that you maximize your advertising budget and that you only use marketing tools that will help connect with those people who are most likely to buy from you. Stick with your plan as much as possible to avoid wasting time, money, and energy in the long run.

4. Assessment.
You will need to assess the effectiveness of your marketing strategy at least after a month after you have executed it. In here, you'll be able to figure out its strengths and weaknesses so you'll easily determine the things that you need to do to make it more effective. Do necessary revisions and launch your improved marketing strategy. You will need to do the process all over again until you create a foolproof marketing campaign.


Source: Sean R. Mize

Increase Sales Revenue NOW! Seven Sales Secrets to Increasing Your Sales Volume, Even in a Recession

Marketing is a Science. After 23 years of recruiting sales people, training sales managers, building businesses, and reading hundreds of books, I have narrowed down the following seven (7) critical areas that need to be mastered, for sustained sales growth:

1. Positioning / Branding / Differentiation:
Effectively answering the most important question in the prospect's mind, "Why should I do business with you (and not your competitor)?" is crucial. So is, a strong "Sales Posture". Salespeople without a Unique Value Proposition (UVP) often have to resort to price cutting. Begging for business is not a viable sales strategy. Remember, the prospect's mind works on the W.I.I.F.M. principle ("What's In It For Me?).


2. Potent Sales Scripts:
Scientifically written, natural sounding and emotionally compelling scripts for Sales Prospecting / Pre-Qualifying, Sales Presentation, Objection Handling, Sales Closing, Following up and FAQs are vital. Good sales scripts will help your salespeople stay on track, ask the right questions, and "sail" into the Close! A written script can also help you train new sales people quickly, and convey a consistently professional image of the company.

3. Cutting Edge Sales Tools:
An "Info Kit" (PDF for emailing, snail-mailing and faxing) is often a must. It should be scientifically designed to push the right Emotional Hot Buttons, and incorporate a strong "Call to Action". Prospect Databases, a good Customer Relationship Management (CRM) system, clearly defined "Steps to the Sale" with corresponding "Actions" logged in the CRM are also important. A good website is a big help.

4. Hire the Right Sales People:
Good sales professionals are very rare and often hard to find. The JOY Tests (tm) of Total Sales Ability (tm) from Dan Joy, Inc., can help you hire the best salespeople (Top 2%), retain them longer, as well as grow your sales! They can also help you avoid costly hiring mistakes. In the past, sales assessment tools were used primarily by large companies. Now, the fully integrated online sales assessment testing system of Dan Joy, Inc. has brought these crucial sales assessment tools within the easy reach of small to mid-sized businesses, but large companies can use them too. Dan Joy, Inc. offers 10 Free Sales Assessments to qualified businesses.

5. Good Sales Leadership: Selling is one of the hardest things. It is both physically demanding (long hours) and emotionally draining (facing rejection continually). Having your sales team report to someone who has never sold for a living is usually not a good idea. I have seen sales people report to a "non-sales" Plant Manager, CFO, Production Manager, Office Manager, etc., and that is often a recipe for disaster. Regular Sales Meetings (at least once a week), Role Playing (practicing the scripts, objection handling, etc.), Sales Training, Sales Goals expressed in terms of controllable actions (important), ongoing accountability, metrics, reward / correction, motivation / inspiration are all extremely important.

6. Continual Lead Generation: Your salespeople must always have "several irons in the fire" so they don't pin all their hopes on just one sale coming through (or feeling dejected if it does not). Multiple sales should be "brewing" at all times. A good, consistent, ongoing Leads Generation program should be in place (Direct Mail, eMarketing, Advertising, Press Releases, etc). If you have a good product or service, get the word out proactively, in large numbers.

7. Acuity: Observing what is working and what is not, and making ongoing course corrections is vital. Not to mention studying the competition, monitoring the markets, and innovating to stay ahead. Retaining good salespeople is sometimes harder than recruiting them, but treating them right and compensating them fairly would go a long way.

Conclusion: You wanted to know how to increase sales -- this is what it will take. If you want to increase sales or grow a business long term even in a recession or down economy, you must master these seven critical areas. This advice and sales tips can help you increase sales revenue steadily. Growing a business requires hard work in addition to just smart work. The sales growth advice above applies to entrepreneurs, small businesses as well as large companies who wish to grow their sales, even though the scale of implementation might differ.


Source : Dan Joy